Viasat Commercial Aviation Blog

CloudStore Wireless IFE to Provide Enhanced Customer Experience on Tigerair Australia Services to Bali

PRESS RELEASE - FOR IMMEDIATE RELEASE

Melbourne, Australia and Dublin, Ireland

17 February 2016

CloudStore by Arconics, the next generation, feature-rich, scalable and cost effective Wireless In-Flight Entertainment (W-IFE) platform, has been selected by Tigerair Australia for the airline’s first short-haul services to Bali commencing March 2016. Flights between Australia and Denpasar are operated by Virgin Australia International, providing a Tigerair Australia service, and are subject to regulatory approvals.

CloudStore will allow Tigerair Australia to offer a mix of free and paid content offerings to their customers on the Boeing 737-800 fleet of aircraft which the airline will use for its international services. Content will be a mix of Hollywood and Australian movies as well as international and local TV programmes, music and real-time destination mapping. Over time, more features will be introduced to the platform.

Take Our In-Flight Connectivity Survey... CloudStore Wireless IFE is driven by the passenger experience, but it also features powerful backend functionality, including rich data analytics in near real-time, to support on-the-go commercial and service decision-making.

More on ViaSat Wireless IFE CloudStore delivers improvements in the IFE content delivery cycle. Airline staff can publish their own content builds and prepare aircraft media: they no longer have to wait to import media from an integrator, and can update content on the platform without delays.

Arconics CEO, Niall O’Sullivan said:

“We’re delighted that Tigerair Australia is deploying CloudStore W-IFE. We’ve worked hard with some of the world’s smartest airlines to create an IFE platform that’s a generation ahead of competition. Passengers demand the freedom to use their own devices to access entertainment, communications and retail services while they’re flying and CloudStore delivers on the promise of Bring Your Own Device (BYOD). CloudStore provides the flexibility, analytics and real-time insight that revenue managers need to drive ancillaries and our faster, simpler content loading removes effort and complexity for engineering and ground operations.”

Tigerair Australia Commercial Director Adam Rowe said that the airline is excited to provide new low cost international services to one of Australia’s favourite leisure and tourism destinations whilst, at the same time, providing value and choice for consumers.

“Today’s announcement delivers another important customer-facing innovation in keeping with our commitment to improving our customer experience, and makes flying Tigerair better than ever. The CloudStore Wireless IFE solution is not only focused on the customer experience, it is also in sync with our low cost model.

“Tigerair’s transformation programme continues to gather momentum and we have many more customer-facing innovations to come, which will be announced in due course. We’ve deployed this software from Arconics because our passengers’ needs come first. Our customer satisfaction is at an all-time high and we look forward to bringing our customers great value in-flight entertainment for the first time."      

CloudStore Wireless IFE will be on display at Aircraft Interiors Expo (AIX) in Hamburg, Germany, 5-7 April 2016. Arconics will be at stand 4E10 in hall B4.

Ends.

For further information, please contact:

Fergal Murray, Chief Commercial Officer, Arconics

T: +353 1 611 4625

E: fergal.murray@arconics.com

W: www.arconics.com

CloudStore product info: http://www.arconics.com/wireless-ife-cloudstore/

Arconics online press kit: http://www.arconics.com/media-kit/


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Notes to Editors

About Arconics

Arconics is a world leader in enterprise software and mobile applications for aircraft operators. The company’s products include the market-leading AeroDocs platform for document management and EFB, and CloudStore, a wireless IFE platform. Arconics customers include Qatar Airways, Tigerair Australia, Cathay Pacific Airways, Ryanair, Aer Lingus, Philippine Airlines and others. Tens of thousands of pilots, ground managers and cabin crew across five continents depend on Arconics software to safely and efficiently operate their fleets. The company is headquartered in Dublin, Ireland, with operations in Sydney, Australia.

Arconics website: http://www.arconics.com

About Tigerair Australia

Tigerair Australia is an Australia-based low cost carrier, which commenced domestic operations in November 2007. Tigerair Australia’s new international services to Bali from Melbourne, Adelaide and Perth commence 23 March 2016*. As part of the airline’s next phase of growth and international expansion, IFE is expected to play an important role in enhancing the customer experience. After in-depth market review of possible solutions, CloudStore Wireless IFE was selected as the best provider for Tigerair Australia's business model. As of February 2015, Tigerair Australia is now a wholly-owned subsidiary of Virgin Australia Holdings. The company operates 14 Airbus A320-200 aircraft domestically and will use 3 Boeing B737-800 aircraft for its international services*. The international services will provide a mix of free and paid Wireless IFE for use on passengers' own devices, powered by CloudStore by Arconics.

*Subject to regulatory approvals.

Tigerair website: https://tigerair.com.au/